Refund policy

Returns

We accept returns within 14 days of delivery for customers located in the European Union, in accordance with applicable consumer protection laws.

To be eligible for a return:

the item must be unused and in the same condition that it was received
the item must be in its original packaging
proof of purchase or order confirmation must be provided

To request a return, please contact us at voltfit.store.2026@gmail.com within 14 days of receiving your order.

Please do not send items back to any address without receiving return instructions from us first.

We do not accept unauthorised returns or returns sent to our business or personal address. Returns sent without prior approval may be refused or lost and will not qualify for a refund.

If your return request is approved, we will provide the correct return instructions and, where applicable, the designated return address provided by our fulfilment partners.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect or was not delivered.

For certain low-cost items, we may choose to issue a refund without requiring the product to be returned.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order upon arrival and contact us within 7 days if:

your item arrives damaged
your item is defective
you received the wrong item
items are missing from your order

To process your claim, we may request:

your order number
photos or videos clearly showing the issue
packaging photos, where applicable

Once your claim has been reviewed and approved, we will offer a replacement, store credit, or refund where appropriate.

Lost or Delayed Orders

If your order has not arrived within a reasonable delivery timeframe, please contact us at voltfit.store.2026@gmail.com.

Orders may qualify for a replacement or refund in cases of the following:

confirmed delivery failure
lost shipments
extended transit delays

Claims for lost orders are reviewed on a case-by-case basis.

Non-Returnable Items

The following items cannot be returned:

used or worn items
personalized or custom-made products
gift cards
sale items
hygiene or personal care products where applicable

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please place a new order after your return request has been approved.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To exercise this right:

you must contact us within 14 days of delivery
items must be unused and in original condition
items must include original packaging where possible

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Please note:

return instructions must first be obtained from us
returns sent without authorization will not be accepted
we do not accept returns sent directly to our personal or business address
certain products may be exempt from withdrawal rights where permitted by law, including personalized or hygiene-sensitive goods

Refunds

Once your return or claim has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time.

Refunds may be refused if: